FREQUENTLY ASKED QUESTIONS

Everything You Need to Know Before Shopping with CILTAVO.

Welcome to CILTAVO! Here you can find answers to common questions about our press-on nails, product designs, ordering, payment, shipping, returns, refunds, and customer support.

1. PRODUCTS & PRODUCT INFORMATION

Q: What types of products does CILTAVO offer?

CILTAVO offers a selection of press-on nails in different colors, shapes, lengths, finishes, and decorative styles.

Our collection may include:

• Classic French tip and natural nude designs.

• Glossy and solid-color nail styles.

• Chrome, metallic, and cat-eye finishes.

• Glitter, ombré, and decorative nail designs.

• Seasonal and occasion-inspired nail styles.

• Different nail shapes and lengths, including squoval, oval, and coffin designs.

Please visit our product pages to explore our current collection and available designs.

Q: What nail shapes are available?

Our collection includes different nail shapes, which may include:

• Squoval: A softly squared shape with rounded edges.

• Oval: A gently curved shape with a rounded outline.

• Coffin: A tapered shape with a squared-off tip.

Available shapes vary by product. Please check the individual product page for the exact shape of each set.

Q: Are different nail lengths available?

Yes. Our collection includes different length options, including extra-short, short, and medium styles.

The available length and product measurements are listed on the relevant product pages where provided.

We recommend reviewing the product photographs and specifications before placing your order.

Q: How many nails are included in each set?

Set quantities may vary by product.

Our current collection includes different set configurations, such as 30 nails in 15 sizes, 32 nails in 16 sizes, and 36 nails in 18 sizes.

Please check the individual product description to confirm the exact quantity and size selection included with your chosen design.

Q: Where can I find product dimensions and specifications?

Available product dimensions, nail shapes, lengths, colors, finishes, and set quantities are provided on the relevant product pages.

We recommend reviewing these details carefully before placing your order.

Q: Are product colors exactly the same as shown in the photographs?

We make reasonable efforts to display product images accurately.

However, slight differences in color and appearance may occur due to lighting conditions, photography, and individual screen settings.

Please refer to the product photographs and descriptions for additional information.

Q: How should I apply and care for my press-on nails?

Please follow the application, removal, and care instructions provided with your product or on the relevant product page.

Different products and application methods may have different requirements.

Always review the applicable instructions before use.

2. ORDERING & CANCELLATIONS

Q: How can I place an order?

Browse our collection, select your preferred press-on nail design and available options, add the product to your shopping cart, and proceed to checkout.

Follow the instructions to enter your shipping information, select an available payment method, and complete your purchase.

Q: Can I cancel my order?

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests depend on the actual order processing and fulfillment status.

Once an order has been processed, prepared for dispatch, or handed over to a shipping carrier, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for additional information.

Q: Can I change my shipping address after ordering?

Please contact us as soon as possible if you need to correct your shipping address.

Address changes are subject to the actual order processing and shipping status. Changes may not be possible once your order has been dispatched.

Q: How will I know my order has been confirmed?

After successfully placing an order, you should receive an order confirmation email.

Please check your inbox and spam folder if you cannot find it.

3. PAYMENT

Q: What payment methods do you accept?

Available payment methods are displayed during checkout.

You can select from the payment options supported for your order.

Q: Are payments secure?

Payments are processed through the payment service providers available at checkout.

These providers handle payment transactions according to their applicable security and privacy practices.

Q: Will I be charged additional fees?

Product prices and applicable shipping charges are displayed during checkout.

Depending on your bank, card issuer, or payment provider, additional currency conversion or transaction fees may apply.

Please review the applicable charges before completing your purchase.

4. ORDER PROCESSING & SHIPPING

Q: How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays are generally processed on the next business day.

Processing time is separate from shipping transit time.

Q: How long does shipping take?

Our current estimated standard shipping transit time is:

• United States: 6–12 business days after dispatch.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on shipping carrier operations, weather conditions, public holidays, transportation disruptions, and other circumstances.

Q: How much does shipping cost?

Shipping costs depend on your delivery address and the available shipping options.

The applicable shipping fee will be displayed during checkout before you complete your purchase.

Please review the final shipping charge before submitting your order.

Q: How can I track my order?

Once your order has been dispatched, tracking information will be sent through the available shipping notification channels.

Please allow some time for the carrier to receive and scan your package before the first tracking update appears.

Q: What if my order is delayed?

Delivery delays may occur due to weather conditions, carrier operations, public holidays, and other logistical circumstances.

If you have concerns about your shipment, please contact service@ciltavo.com with your order number and tracking information.

Our team will help review the available shipping information.

5. RETURNS & REFUNDS

Q: What is your return period?

We accept eligible standard return requests within 30 calendar days from the date of delivery.

Returned products must generally be unused and in their original condition, with original packaging and accessories where reasonably applicable.

Q: Can I return a product if I change my mind?

Eligible standard change-of-mind returns may be requested within the 30-day return period.

For eligible buyer-related returns, customers are responsible for applicable return shipping costs.

Please contact our customer service team before returning any product.

Q: What if my product arrives damaged or defective?

Please contact our customer service team as soon as possible.

Provide your order number, a description of the issue, and clear photographs where applicable.

Our team will review your request and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Q: Who pays for return shipping?

For eligible buyer-related returns, customers are responsible for applicable return shipping costs.

For defective, damaged, or incorrect products, we will review the issue and arrange an appropriate resolution.

Where required by applicable law, relevant return shipping costs will be covered by us.

Q: How do I request a return?

Please email service@ciltavo.com before sending any product back.

Include your order number, the reason for your request, and supporting photographs where applicable.

Our team will review your request and provide the applicable return instructions.

Q: How are refunds issued?

Approved refunds are generally issued to the original payment method.

Refund processing generally takes 5–10 business days after approval.

The time required for the refund to appear in your account may depend on your bank or payment provider.

6. CUSTOMER SUPPORT

Q: How can I contact CILTAVO?

You can contact our customer service team through:

Email: service@ciltavo.com

Customer Service: +1 6612102818

Website: https://ciltavo.com/

Q: How long does customer service take to respond?

We aim to respond to customer inquiries within 24–48 hours.

Response times may vary during weekends, public holidays, or periods of high inquiry volume.

Q: What information should I provide when contacting customer service?

For order-related inquiries, please include:

• Your order number.

• The email address used at checkout.

• A brief description of your question or issue.

• Relevant photographs or supporting information, where applicable.

This information helps us review your request more efficiently.

7. BUSINESS INFORMATION

Store Name: CILTAVO

Operated by: Nanchang Quxun Labor Services Co., Ltd.

Business License Entity: Nanchang Quxun Labor Services Co., Ltd.

Email: service@ciltavo.com

Customer Service: +1 6612102818

Registered Address: Room 102-2, Building 16, Hengda Yujing Residential Community, No. 218 Aihu Road, Nanchang High-tech Industrial Development Zone, Nanchang, Jiangxi, China.

Website: https://ciltavo.com/

8. STILL HAVE QUESTIONS?

We're happy to help!

If you cannot find the information you need, please contact our customer service team.

Email: service@ciltavo.com

Customer Service: +1 6612102818

Customer Support Response Time: 24–48 hours.

Website: https://ciltavo.com/

Thank you for choosing CILTAVO.

CILTAVO — YOUR STYLE, DOWN TO THE DETAILS.