Terms of Service

TERMS OF SERVICE

Last Updated: November 10, 2026

1. INTRODUCTION

Welcome to CILTAVO.

These Terms of Service govern your access to and use of the CILTAVO website at https://ciltavo.com/, including browsing, purchasing press-on nail products, and interacting with our online store.

By accessing our website or placing an order, you agree to these Terms of Service and any applicable policies referenced herein.

If you do not agree with these terms, please do not use our website.

2. BUSINESS INFORMATION

This website is operated by:

Store Name: CILTAVO

Operated by: Nanchang Quxun Labor Services Co., Ltd.

Business License Entity: Nanchang Quxun Labor Services Co., Ltd.

Email: service@ciltavo.com

Customer Service: +1 6612102818

Customer Support Response Time: 24–48 hours.

Registered Address: Room 102-2, Building 16, Hengda Yujing Residential Community, No. 218 Aihu Road, Nanchang High-tech Industrial Development Zone, Nanchang, Jiangxi, China.

Website: https://ciltavo.com/

References to "CILTAVO," "we," "us," or "our" in these terms refer to the operator of this website.

3. ELIGIBILITY AND WEBSITE USE

By using this website, you confirm that you are legally permitted to enter into a purchase transaction under the laws applicable to you.

You agree not to use our website for unlawful purposes or in a manner that could interfere with its normal operation.

You must not attempt to:

Violate applicable laws or regulations.
Interfere with website security or functionality.
Submit false or misleading order information.
Use our website to engage in fraudulent activities.
Copy, misuse, or improperly exploit website content.

We reserve the right to take appropriate action when website use violates these terms or applicable law.

4. PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, photographs, nail shapes, lengths, colors, finishes, set quantities, and available options accurately.

Our product selection focuses on press-on nails and nail designs, including French tip styles, natural nude designs, glossy finishes, chrome effects, cat-eye designs, glitter details, ombré styles, and other decorative nail designs.

Slight variations in color and appearance may occur due to lighting conditions, photography, screen settings, and device displays.

Product specifications, nail shapes, lengths, available colors, set quantities, and other characteristics are provided on the relevant product page where applicable.

Customers are responsible for reviewing product descriptions, photographs, specifications, and available options before completing a purchase.

Product images and illustrations are intended to represent the listed products. Please refer to the specifications provided on each product page for actual product details.

5. PRICING AND PAYMENT

All applicable product prices are displayed on our website.

Prices, shipping fees, taxes, and other applicable charges may vary according to your delivery destination and checkout requirements.

Available payment methods are displayed during checkout.

By submitting an order, you authorize the applicable payment provider to process the transaction using the payment method you selected.

We reserve the right to correct pricing or listing errors and to contact customers when an order requires clarification.

If a material pricing error affects an order, we will take appropriate steps in accordance with applicable law.

6. ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes a purchase request.

After an order is submitted, you should receive an order confirmation email.

An order confirmation email does not necessarily mean that every order detail has been independently verified or that dispatch has occurred.

Orders are generally processed within 1–3 business days after payment confirmation.

We reserve the right to review orders and address issues such as incorrect information, payment problems, suspected fraudulent activity, product availability, or other legitimate operational concerns.

If we cannot fulfill an order, we will take appropriate steps to notify the customer and arrange any applicable refund.

7. ORDER CANCELLATIONS

If you wish to cancel an order, please contact our customer service team as soon as possible after placing it.

Cancellation requests should include your order number and the relevant order details.

All cancellation requests are subject to the actual order processing and fulfillment status.

Once an order has been processed, prepared for dispatch, or handed over to a shipping carrier, cancellation may no longer be possible.

If an order can be successfully canceled, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable payment procedures.

Nothing in this section removes any cancellation or other rights that may be available under applicable consumer protection laws.

8. PRODUCT USE AND CARE

Customers are responsible for reviewing the product specifications and any available application, removal, usage, and care instructions before using purchased products.

Press-on nails should be applied, worn, removed, and maintained in accordance with the instructions provided on the relevant product page or accompanying product materials.

Customers should follow applicable product instructions and safety guidance, including any information relating to nail preparation, application methods, removal procedures, storage, and care.

If you experience discomfort, irritation, or an unexpected reaction during use, discontinue use and seek appropriate professional advice where necessary.

We are not responsible for damage resulting from improper use, misuse, unauthorized modifications, or failure to follow applicable product instructions, to the extent permitted by law.

Nothing in this section limits any applicable rights relating to defective or unsafe products.

9. SHIPPING AND DELIVERY

CILTAVO currently serves customers in the United States.

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated shipping transit time is:

United States: 6–12 business days after dispatch.

Order processing time is separate from shipping transit time.

Applicable shipping options and charges are displayed during checkout before payment is completed.

Delivery estimates are not guaranteed delivery dates. Delays may occur due to carrier operations, weather conditions, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information when placing an order.

10. CUSTOMS AND IMPORT DUTIES

Orders may be subject to applicable customs duties, import taxes, or other charges imposed by the destination authorities.

Where applicable, these charges will be handled according to the requirements of the destination country and the information provided during checkout.

Customers are encouraged to review applicable import requirements before placing an order.

11. RETURNS AND REFUNDS

Eligible standard return requests must be submitted within 30 calendar days from the date of delivery.

Products must generally be returned in accordance with the applicable return conditions and should include their original packaging and accessories where reasonably required.

Customers must contact our customer service team before returning an item and obtain return instructions.

For eligible buyer-related returns, customers are responsible for applicable return shipping costs unless otherwise required by applicable law or agreed by us.

For defective, damaged, incorrect, or materially misdescribed products, we will review the circumstances and provide an appropriate resolution in accordance with applicable consumer protection laws.

Approved refunds are generally issued to the original payment method.

Refund processing generally takes 5–10 business days after approval. The actual time for the funds to appear in your account may depend on your bank or payment provider.

Nothing in these terms excludes any mandatory consumer rights or remedies.

For additional details, please refer to our Return & Refund Policy.

12. INTELLECTUAL PROPERTY

Website content, including text, photographs, graphics, visual layouts, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit website content without appropriate authorization, except where permitted by law.

13. THIRD-PARTY SERVICES

Our website may use third-party services to support payment processing, shipping, analytics, website functionality, advertising, and other business operations.

Your interactions with third-party services may also be subject to their respective terms and privacy policies.

We are not responsible for the independent terms or practices of third-party providers, subject to applicable law.

14. LIMITATION OF LIABILITY

To the extent permitted by applicable law, CILTAVO shall not be responsible for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be limited.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights and remedies.

15. PRIVACY

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, and handled when you interact with our website.

Please review our Privacy Policy for further information.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our business operations, website features, services, or applicable legal requirements.

Any revised version will be published on this page with an updated Last Updated date.

We encourage customers to review these terms periodically.

17. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us: