SHIPPING POLICY

Last Updated: November 10, 2026

Thank you for shopping with CILTAVO. We are committed to providing clear shipping information and a convenient delivery experience for our customers.

Whether you are ordering a new press-on nail design or exploring our latest collection, please review the following shipping policy before placing your order.

1. SHIPPING DESTINATIONS

CILTAVO currently offers shipping to eligible destinations within the United States.

Available delivery services may vary depending on carrier coverage, local regulations, and operational requirements.

You can confirm whether your delivery address is supported by entering your shipping information during checkout.

If your destination is not available at checkout, please contact our customer service team for assistance.

2. ORDER PROCESSING TIME

Orders are generally processed within 1–3 business days after payment confirmation.

Please note:

• Orders placed on weekends or public holidays are generally processed on the next business day.

• Processing time begins after successful payment confirmation.

• Additional time may occasionally be required due to order verification, product availability, or operational circumstances.

• Order processing time is separate from shipping transit time.

Once your order has completed the applicable processing stages, it will be prepared for dispatch.

3. SHIPPING TIMES

Estimated shipping transit times begin after your order has been dispatched.

Our current estimated standard shipping time is:

United States

Estimated delivery: 6–12 business days after dispatch.

The estimated delivery timeframe does not include the order processing period. Total delivery time therefore consists of order processing time plus shipping transit time.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to carrier operations, weather conditions, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.

4. SHIPPING COSTS

Shipping fees are determined according to your delivery address and the available shipping services.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

Please review the final shipping charge before submitting your order.

Any available shipping promotions or special shipping arrangements will be displayed on our website or during checkout, where applicable.

5. ORDER TRACKING

Once your order has been dispatched, tracking information will be provided through the available shipping notification channels.

Please allow some time for the shipping carrier to receive and scan your package before the first tracking update appears.

Tracking information may take additional time to become available depending on the carrier.

If you have not received tracking information or need assistance with your shipment, please contact:

Email: service@ciltavo.com

Please include your order number to help us locate your shipment.

6. CUSTOMS AND IMPORT DUTIES

Orders may be subject to applicable customs duties, import taxes, or other charges imposed by relevant authorities.

Where applicable, these charges will be handled according to the requirements of the destination authorities and the information provided during checkout.

Customers are encouraged to review applicable import requirements where relevant.

7. MISSING, DAMAGED, OR INCORRECT ORDERS

If your order appears to be missing, arrives damaged, or contains an incorrect item, please contact our customer service team as soon as possible.

To help us investigate, please provide:

• Your order number.

• Your tracking number, if available.

• A description of the issue.

• Clear photographs of the affected item and packaging, where applicable.

Please retain the original packaging and affected product where possible until the matter has been reviewed.

Our team will review the circumstances and provide an appropriate resolution in accordance with applicable consumer protection laws.

Depending on the circumstances, available resolutions may include a replacement, refund, or another appropriate remedy.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.

8. SHIPPING DELAYS

Although we make reasonable efforts to meet the estimated delivery timeframes, delays may occur due to circumstances beyond our reasonable control, including:

• Adverse weather conditions.

• Shipping carrier operations.

• Public holidays and peak shopping periods.

• Transportation or logistical disruptions.

• Customs or other applicable inspection procedures.

If we become aware of a significant shipping delay, we will make reasonable efforts to provide relevant updates and assist with available tracking information.

We appreciate your patience and understanding.

9. CONTACT INFORMATION

If you have questions about shipping, delivery estimates, or order tracking, please contact us:

Store Name: CILTAVO

Operated by: Nanchang Quxun Labor Services Co., Ltd.

Business License Entity: Nanchang Quxun Labor Services Co., Ltd.

Email: service@ciltavo.com

Customer Service: +1 6612102818

Customer Support Response Time: 24–48 hours.

Registered Address: Room 102-2, Building 16, Hengda Yujing Residential Community, No. 218 Aihu Road, Nanchang High-tech Industrial Development Zone, Nanchang, Jiangxi, China.

Website: https://ciltavo.com/

Thank you for choosing CILTAVO. We appreciate your trust and support.